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Package Settings: Overdue Reminder

Send email notifications for clients with failed payments

Long Nguyen avatar
Written by Long Nguyen
Updated over a week ago

Within the package settings, coaches have the capability to control the timing of email reminders sent to clients in the event of recurring payment failures.

Note: The "Send email immediately if payment fails" option is preselected by default and cannot be disabled, which means your clients will always receive an email notification if their payment fails.

You have two more choices available:

  • Send email after 3 days if invoice is unpaid

  • Send email after 5 days if invoice is unpaid

Click 'Save' once you've made your selection.

What your clients see

With the first option, your clients will promptly receive an email notification when their payment has failed.

If you opt for the "Send email after 3 days if invoice is unpaid" feature, your clients will receive an email reminder three days after the payment has initially failed.

If you choose the "Send email after 5 days if invoice is unpaid" option, your clients will receive an email reminder five days after the initial payment failure.

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