This feature helps coaches save frequently used messages and quickly reuse them in chats. Instead of typing the same replies over and over, you can insert a saved message with just a click or shortcut - saving time and keeping your communication consistent.
This feature is available on the Pro plan and above.
Where to Find Saved Responses
Web app
You can access Saved Responses directly from the Inbox chat editor.
Look for the Saved Responses button next to the GIF button in the message editor
You can also open it using the keyboard shortcut “\”
A Saved Responses panel will open, where you can:
View all your saved responses
Search by keyword to quickly find a specific response
Mobile app
Saved Responses are available inside the chat composer in the Inbox:
Tap the Saved Responses icon in the message input area
Browse or search through the list of saved responses
How to Insert a Saved Response into a Chat
Web app
Open a conversation in the Inbox
Click the Saved Responses button (or use the shortcut)
Select a saved response from the list
The full message will be inserted into your chat box, after any existing text
Edit the message if needed, then send
💡 You can also press Enter on a selected response to insert it quickly.
Mobile app
Open a conversation in the Inbox
Tap the Saved Responses icon in the chat input
Search or scroll to find the response you want
Tap the response to insert it into the message field
Edit if needed, then send
Create a New Saved Response (Web only)
You can create Saved Responses in two ways:
Create a Saved Response manually
Open the Saved Responses popup
Click Create New
Fill in the required fields:
Title
Used only for organizing and searching
Not shown to clients
Maximum 140 characters
Message
The full message that will be sent to clients
Maximum 500 characters
Click Save
Save a message directly from a conversation
Hover over one of your sent messages
Click Save this response
The Add to Saved Responses modal will open:
Message field is automatically pre-filled with the selected message
Title field is left blank
Enter a title and click Save
Edit or Delete a Saved Response (Web only)
Each saved response has a 3-dot menu with the following options:
Edit a Saved Response
Update the headline or message
If you try to close without saving, you’ll be asked to confirm discarding changes
Save your changes to update the response
Delete a Saved Response
Deleting is permanent and cannot be undone
You’ll be asked to confirm before deletion
