This feature helps coaches save frequently used messages and quickly reuse them in chats. Instead of typing the same replies over and over, you can insert a saved message with just a click or shortcut - saving time and keeping your communication consistent.
This feature is available on the Pro plan and above.
Where to Find Saved Responses
You can access Saved Responses directly from the Inbox chat editor.
Look for the Saved Responses button next to the GIF button in the message editor
You can also open it using a keyboard shortcut:
Mac: Command + K
Windows: Ctrl + K
A Saved Responses panel will open, where you can:
View all your saved responses
Search by keyword to quickly find a specific response
How to Insert a Saved Response into a Chat
Open a conversation in the Inbox
Click the Saved Responses button (or use the shortcut)
Select a saved response from the list
The full message will be inserted into your chat box, after any existing text
Edit the message if needed, then send
💡 You can also press Enter on a selected response to insert it quickly.
Create a New Saved Response
Open the Saved Responses popup
Click Create New
Fill in the required fields:
Headline
Used only for organizing and searching
Not shown to clients
Maximum 140 characters
Message
The full message that will be sent to clients
Maximum 500 characters
Click Save
Edit or Delete a Saved Response
Each saved response has a 3-dot menu with the following options:
Edit a Saved Response
Update the headline or message
If you try to close without saving, you’ll be asked to confirm discarding changes
Save your changes to update the response
Delete a Saved Response
Deleting is permanent and cannot be undone
You’ll be asked to confirm before deletion
