AI Smart Response helps you quickly draft replies to your clients using AI directly in your Inbox.
How AI credits work
Every coach on an eligible paid Everfit plan gets 50 free AI credits each month. If a coach needs more, the workspace owner or an admin can buy a paid AI Smart Response seat or add-on credits for them.
AI credits are used when you generate an AI draft in the Inbox. There are two kinds of credits:
Credit type | What it is | Expires |
Monthly credits | The allowance included with your plan (Free, AI Plus, AI Pro or AI Elite) | Reset every month. Unused monthly credits do not roll over. |
Add-on credits | One-time packs bought for a paid seat | Carry over month to month and stay valid for 12 months from purchase |
Monthly credits are always used first. Add-on credits are only used once the monthly credits reach 0.
Free credits
Coaches on an eligible paid Everfit plan receive 50 free AI credits per month when they don't have a paid AI Smart Response seat.
Note: AI Smart Response is not available on Trial or Starter workspaces.
Paid AI Smart Response plans
If you need more than 50 credits per month, your workspace owner or admin can purchase a paid seat for you.
Plan | Price | Credits/month |
Free | $0 | 50 |
AI Plus | $15/month | 250 |
AI Pro | $50/month | 1,200 |
AI Elite | $100/month | 3,500 |
A paid seat is assigned to a specific coach. Once a coach has a paid seat, their free 50-credit allowance is replaced by the allowance included with their plan.
Add-on credits
If a coach on a paid seat needs extra credits for a busy period, the owner or an admin can buy add-on credits without changing the coach’s plan.
Item | Price | Credits |
Add-on pack | $15, one-time | 250 |
Add-on credits are only available for paid seats (AI Plus, AI Pro, AI Elite). They can’t be bought for coaches on the Free plan.
They are valid for 12 months from purchase and are not refunded if they expire unused.
Add-on credits are a one-time charge. They do not change your monthly subscription amount.
Tip: If a coach needs add-on credits every month, a higher plan is usually cheaper per credit. When a third add-on pack is bought for the same AI Plus or AI Pro seat in one billing cycle, we’ll send the owner and admins an email suggesting an upgrade.
How to get more credits
Only the workspace owner and admins can purchase or manage AI Smart Response seats and add-on credits. Trainers cannot access the AI Smart Response settings page.
When a coach runs out of credits (monthly and add-on), they can’t generate new drafts until their credits reset or more are added.
If you’re a trainer and have run out of credits, click Request additional usage from the Inbox to notify your workspace owner or admins. You can send one request at a time. You can request again once your owner or admin has handled it, or in the next cycle.
Approving or declining a credit request (owners and admins)
When a trainer requests more credits, you’ll get a notification and an email, and the request will appear on the coach’s row in Workspace Settings → AI Smart Response with a Credit Request tag.
Click Approve. What opens depends on the coach’s current plan:
Free: the Purchase seat pop-up opens for that coach.
AI Plus or AI Pro: choose Add-on credits (one-time top-up) or Change seat plan (upgrade to a higher monthly plan), then click Confirm selection.
AI Elite: the Add-on credits pop-up opens directly.
Complete the payment. The coach receives the credits right away, and the request tag is removed.
To refuse a request, click Decline, then Decline request to confirm.
Note: If your workspace has an unpaid AI Smart Response invoice, you’ll be asked to pay or cancel it before you can approve a request.
How to purchase an AI Smart Response seat
AI Smart Response is a separate subscription from your Everfit workspace plan and has its own billing cycle.
Workspace owners and admins can manage seats from: Workspace Settings → AI Smart Response
Once your workspace has at least one paid seat, the Purchase seats button becomes Manage Seats, with two options: Purchase seat and Remove seat.
To quickly find a coach, use the search bar (name or email) and the Plan type filter above the coach table.
Managing seats
From the ⋮ menu on each coach’s row, owners and admins can purchase a seat, change plans, or buy add-on credits.
Upgrade: Upgrades take effect immediately. The price difference is charged and the new credit allowance is available right away. Your billing date stays the same.
Downgrade or remove: Downgrades and seat removals take effect at the end of the current billing cycle, with no refund or additional charge. When a seat is removed, the coach returns to the free 50-credit allowance.
How to buy add-on credits
In Workspace Settings → AI Smart Response, click the ⋮ menu on a paid seat and choose Add-on credits.
Use − and + to choose the number of packs.
Click Continue to payment. You can add a promo code here.
Click Confirm Payment.
The credits are added immediately and appear in the coach’s Balance column next to their monthly credits (for example, “120 + 500 add-on”).
Auto-reload
Auto-reload keeps a coach drafting without the owner stepping in. When a seat runs out of credits (monthly and add-on), Everfit automatically buys one add-on pack ($15, 250 credits) using your saved payment method, up to a monthly maximum you set.
Turn on auto-reload
Click the ⋮ menu on a paid seat and choose Add-on credits.
Switch on Auto-reload and enter the maximum number of packs per billing cycle.
Complete the add-on purchase. Auto-reload is saved once this purchase succeeds.
An auto-reload icon will appear on the coach’s row.
Change or turn off auto-reload
Click the auto-reload icon on the coach’s row to see how many packs have been used this cycle.
To change the maximum, edit the number and click Save. If the new maximum is lower than the packs already used this cycle, it applies from the next cycle.
To turn it off, switch the toggle off, click Save, then Confirm.
When a coach leaves your workspace
If a coach with a paid seat is removed from your workspace, their seat becomes an Unassigned seat, so you don’t lose what you’ve already paid for.
Go to Workspace Settings → AI Smart Response. The unassigned seat appears at the bottom of the coach table.
Click Reassign seat and choose a coach currently on the Free plan.
Confirm.
The new coach can use the seat immediately, including its remaining monthly credits and any add-on credits, at no extra charge.
A seat can only be reassigned once.
If no one is assigned by the billing date, the seat is removed automatically and you won’t be charged for it.