If you're running into issues on the Everfit platform, don’t worry; we’ve got you covered. Below are the most common troubleshooting steps for both web and mobile to help you get back on track quickly.
Mobile App (iOS & Android)
1. App not loading or crashing
Force close the app and reopen it.
Make sure you're using the latest version of the app. Go to the App Store or Google Play Store and check for updates.
Restart your device.
2. Can't log in or password not working
Double-check your email address for typos.
Tap "Forgot password?" on the login screen to reset your password.
If you're using a login link from your coach, make sure you're clicking it from the same device where the Everfit app is installed.
3. Missing data or workouts
Pull down to refresh the screen.
Ensure you’re logged into the correct account (double-check the email).
Log out and back in to refresh your dashboard.
4. App feels slow or unresponsive
Close unused apps running in the background.
Clear the Everfit app cache (available in Android settings).
Try switching from Wi-Fi to cellular data (or vice versa).
Web Platform
1. Page not loading or blank screen
Refresh the page.
Try accessing the platform in incognito/private mode.
Press Ctrl + Shift + N (or Cmd + Shift + N on Mac) to open an incognito window, then log in to Everfit again.
This helps determine if extensions or cached data are causing the issue.
Clear your browser's cache and cookies.
Go to Chrome Settings > Privacy and security > Clear browsing data.
Choose “All time” as the time range and select Cached images and files, then click Clear data.
Make sure your browser is up-to-date (we recommend Chrome).
You can check for updates by clicking the three dots in the top right corner of Chrome > Help > About Google Chrome.
Try a different browser
Try accessing the Everfit web app using another browser such as Safari, Firefox, or Microsoft Edge.
Log out and log back in
Fully log out of the Everfit web app, close the browser, reopen it, and try logging back in again.
2. Login issues
Confirm you're using the correct login portal (coach or client).
Reset your password using the "Forgot password?" option.
Disable any browser extensions that may block login popups.
3. Slow performance or lag
Restart your browser or try a different one (e.g., Firefox, Safari).
Check your internet connection.
Disable VPNs or firewalls that may affect performance.
General Fixes That Help on Both Web & Mobile
Log out and log back in.
Restart your device or browser.
Ensure your internet connection is stable.
Double-check you're using the correct email address or account.
Still need help?
If the above steps don’t resolve your issue, feel free to contact our support team with the following:
A brief description of the issue
Device type (e.g., iPhone 13, Chrome browser on Mac)
Screenshots or screen recordings (if possible)
We’re here to help!