Skip to main content
All CollectionsTroubleshooting
Playback of HDR videos
Playback of HDR videos

Unable to play videos recorded on an iPhone 12?

Jon Wang avatar
Written by Jon Wang
Updated over a week ago

New iPhone 12 models have the option to record video in the HDR format, a new Dolby Vision standard boosting color and contrast. However, most platforms (Facebook, Instagram, Tiktok...) are not compatible with this format yet. And currently, we do not support HDR video playback in our Inbox or workout comments.

To make sure your videos send properly and can be viewed by others, please:

  • Go to the "Settings" app on your iPhone

  • Choose "Camera"

  • Choose "Record Video"

  • Then, turn off the toggle for "HDR Video (High Efficiency".

Please check out Apple's support page regarding HDR settings for more information:

Did this answer your question?